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support

Customer Support

We’re committed to ensuring the safety and satisfaction of every QCJ customer. This page provides important updates, product information, and guidance for homeowners. If you have questions or require assistance, we’re here to help.

Support – Customer Updates & Assistance
image-serene-heater.jpg

[April 2025] Product Safety Recall
Serene Bathroom Heaters

Affected Models: S2068, S2069, S207T
 

Issue: Overheating fault, potential fire hazard
 

Action Required:​​

  • Stop using the heater immediately

  • Unplug if possible

  • Contact Mico or PlaceMakers to arrange remedy

Need Help?

​If you have any questions or concerns regarding this product update, please don’t hesitate to get in touch with us directly.

Email: info@qcj.co.nz      Phone: 09 525 9000
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